Digital Crisp VoIP Frequently Asked Questions
You can get information quickly about questions customers ask about Digital Crisp VoIP by clicking on any of the underline questions listed below. If your situation is not covered by the information below, please contact our customer support group at 1-800-899-4125 or by clicking here.- Why choose Digital Crisp for VoIP?
- How long does it take to set up my service?
- How long does it take to add or change my existing service?
- What kind of Internet connection do you need?
- What equipment do I need?
- Who will help me integrate this into my existing network?
- What training can I receive?
- Who can I call for technical help and when can I call them?
- Can I keep my existing PBX hardware?
- Can I keep my existing telephone handsets?
- Can I keep my existing phone numbers?
- Can I combine all my office and remote users under a single unified phone system?
- Do I have to purchase my equipment from Garlic.com Communication Solutions?
- What calls are include with the service?
- Can I get an International phone number?
Digital Crisp VoIP FAQ Answers
Why choose Digital Crisp for your VoIP?
Digital Crisp has the technical expertise, experience, and infrastructure you need to be confident in moving to Voice over IP. Digital Crisp provides three full-featured VoIP solutions for a fraction of what you would pay for a traditional solution with comparable features and functionality.
- Hosted PBX Solution - a 100% hosted phone system requiring a minimal upfront and ongoing phone system hardware expense.
- Integrated T1 Solution - you provide the PBX hardware; we provide dial tone with flat rate long distance contact center service.
- Hosted Call Center - makes your move to automatic contact distribution easy and economical, seamlessly extending call center operations by creating a virtual call center with agents working from any desk in any office, offshore or at home.
A new customer installation can take up to six weeks, but can be adjusted depending on your existing equipment and current broadband service.
Back to top
How long does it take to add or change my existing service?
Existing customers can add lines, extensions, and additional services within 3 business days from their order entry date.
Back to top
What kind of Internet connection do you need?
You need a minimum of SDSL or T1. GCS recommends that you use our Broadband service to shield your calls from the public Internet. We can test your connections to determine if it qualifies as a VoIP capable service.
Back to top
What equipment do I need?
- Handsets that are Digital Crisp authorized IP telephones or adapters
- Local Area Network - We require a Quality of Service Switch that prioritizes you internal network traffic
- Broadband Modern/Router that supports VoIP Sessions
Back to top
Who will help me integrate this into my existing network?
Any data network professional can provide on-site assistance with the setup of your internal network. GCS provides assistance to your network staff to ensure the setup meets best practices and requirements.
Back to top
What training can I receive?
Garlic.com Communication Solutions offers a Train the Trainer course for users and separate Administrator training. These services are included with your Digital Crisp VoIP installation.
Back to top
Who can I call for technical help and when can I call them?
24x7 support is available to answer basic questions and open trouble tickets for questions that require additional technical support.
Back to top
Can I keep my existing PBX hardware?
Digital Crisp provides a Hosted PBX Solution. This is a 100% hosted phone system requiring a minimal upfront and ongoing phone system hardware expense.
Back to top
Can I keep my existing telephone handsets?
Yes. Your analog or Digital Crisp IP phone can be configured to work with your VoIP service.
Back to top
Can I keep my existing phone numbers?
Most numbers can be transferred.
Back to top
Can I combine all my office and remote users under a single unified phone system?
Yes, you can combine office and remote users into a single system, which includes the ability to dial any other user using a three or four-digit extension or using the single company directory.
Back to top
Do I have to purchase my equipment from Garlic.com Communication Solutions?
No. However, if you do, you ensure compatibility and optimized configuration.
Back to top
What calls are include with the service?
All calls within the US and Canada are included. International rates vary by country.
Back to top
Can I get an International phone number?
Only US numbers are available at this time.
Back to top
You can start your Digital Crisp VoIP service today by contacting a Digital Crisp sales representative at 1-800-899-4125 or by Clicking Here.
