Frequently Asked Questions

CALL FORWARDING
Forward incoming calls to another number. Feature setting options include:
Call Forward Don’t Answer and Call Forward Busy Line, as well as Call
Forward Always and Call Forward Not Reachable, which can be used for
Disaster Recovery.

INTERNET INSTRUCTIONS
1. Login to online account
2. Click Settings
3. Click the View / Edit option following Call Forwarding
4. Click On to Enable / Click Off to Disable the appropriate Call Forward option(s)
5. Enter the 10-Digit Phone Number for Call Forwarding destination
6. Select the appropriate number Rings before calls are forwarded
7. Click Save
8. (OPTIONAL) Click the View / Edit option following Call Forwarding Selective
Click On to Enable / Click Off to Disable Call Forwarding Selective
Enter Default Call Forwarding Number
Click On to Enable / Click Off to Disable Call Forwarding Ring Reminder
Click Add Call Forwarding Selective Criteria
Enter Description
Select Forwarding Options Time Schedule Holiday Schedule and Calls Policies
9. Click Save

TELEPHONE INSTRUCTIONS
Forward specific calls to specific locations based on user-defined criteria.
1. Dial
*
72 to Enable / Dial
*
73 to Disable Call Forward Always
Dial
*
94 to Enable / Dial
*
95 to Disable Call Forward Not Reachable
2. Enter the 10-Digit Phone Number for the Call Forwarding destination and press #
3. Listen for a confirmation message

INTERNET INSTRUCTIONS
1. Login to online account
2. Click Settings
3. Click the View / Edit option following Call Forwarding Selective
4. Click On to Enable / Click Off to Disable
5. Enter default call forward to number
6. Click Add and enter Description
7. Select Forward To Policy Call Policies
8. (OPTIONAL) Select Time Schedule Holiday Schedule
9. Click Save


 Last updated Wed, Jan 20 2016 10:45am

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